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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Rosie Short in Black

Blair Spliced Pant in Black

Bea Cropped Cardi in Woodland

Bea Cotton and Cashmere Cardigan in Black

Julip Belted Gown in Midnight

Izel Cape Gown in Midnight

Aduma Embroidered Tunic in Navy Florals

Relaxed Hoodie in Vintage Navy

Tribeca Pant in Carbon

Rye Dress in Ecru Multi

New Shirting Gabe Oversized Shirt in White

Sheer Wool Gauze Check Oversized Shirt in Black Check Multi

The Crinkle Slip Dress in Mustard

High Waist Jean in Mid Blue Wash

Bela Midi Dress in Midnight

Garment Dyed Silky Cotton Winslow Pull On Pant in Brown (Short)

Garment Dyed Silky Cotton Winslow Pull On Pant in Pale Blue (Regular)

This Must Be The Place Sweater in Meadow Stripe

Memento Charm Flip Flop in Malachite

Ingrid Lace Top in Black

Fine Knit Cashmere Crewneck in Feather White

Fine Knit Cashmere Crewneck in Camel

Straight Leg Sweatpant in Black

Oversized Crewneck Sweatshirt in Heather Grey

Chloe Straight Jean in Medium Indigo

Cash Bootcut Jean in Medium Indigo

Phare Silk Dress in Earth

Joni Silk Top in Green Multi

Ingrid Maxi Dress in Black

Lela Dress in Florette Placée Fuchsia

Mitchell Jean in Alice Wash

Angelo Jacket in Fennel

Knot Top in Black Velvet

Balmoral Parka in Mousse

Violetta Cardigan in Pewter

Orwell Jacket in Bone

Knitted Headband in Black

Summer Nylon Zeppelin Pant in Black

Summer Voile Oversized Shirt in Ivory

Sheer Crepe Knit Crewneck Unisex Long Sleeve T in Black

Sheer Crepe Knit Unisex T in Black

Classic Shirt in Polka Dot Tomato

Bill Cashmere Draped Sweater in Black

Apollo Blouse in Black

Chloé Jelly Sandal in Black Brown

Elvie Cotton Top in Zinnia

Solstice Top in Salt

June Top in Eartha Paisley

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