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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Gabe Oversized Shirt in Black

Tropical Wool Short Scottie Jogger in Navy

Danielle Jean in Prescott

Hebo Top in White

Enya Pant in Black

Macy Cardigan in Cream

Basiluzzo Short Sleeve Tee in Grey Melange

Faaa T-Shirt in Black

Yorke Shirt in Black

Waldorf Tee in Black

The Wide Leg Pant 30 in Navy

Ainhoa Maxi Dress in Brown

Light Weight Sweatshirting Sleeveless Easy Top in Black

Fluid Drape Shirt in Dark Moss

Davina Silk Top in Earth

Henrietta Dress in Black

Relaxed Cargo Trousers in Dark Chocolate

Beatrice V-Neck Sweater in Grey

Tribeca Pant in Carbon

New Shirting Gabe Oversized Shirt in White

Feather weight Pleated Pull on Skirt in Latte

Garment Dyed Silky Cotton Winslow Pull On Pant in Pale Blue (Regular)

Tilmens Blazer in Black Satin

Oversized V-Neck in Ice Blue

Balaclava in Black

Summer Voile Oversized Shirt in Ivory

Sheer Crepe Knit Crewneck Unisex Long Sleeve T in Black

Date Mule in Black Leather

VB 1007/S/BB J5G VM 57 in Gold

Vinola Jean in Washed Black

Dylan Straight-Leg Jean in Orbit Glare

Draped Midi Dress in Black

Cashmere V Neck Sweater in Black

Kaia Collar Sweater in Black

Kaia Collar Sweater in Cream

Long Sleeve Boyfriend T-Shirt in Ivory

Zankou T-shirt in Black

Alessia Dress in Military

The Agatha Jean in Danube Denim

Long Chino Short In Black

Niro Wool Elastic Waistband Pants in Black

Compact Ultra Stretch Knit Pencil Skirt in Black

Noya Tee in Pale Khaki

Montie Cardigan in Black

Skinlike Mercerized Wool Shrunken Tee in Navy

Relaxed Tailored Blazer in Taupe

Anina Trouser Jean in Seashell

Eva Sequin Top in Black

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