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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Nathael Ruffle Shirt in Black

Blair Crepe Shorts in Black

Mini Shirt Dress in Black

Joan Jean in Simon Wash

Procida Skirt in Black

Faaa T-Shirt in Black

Marlene Jean in Classic Wash

Russel Denim Short in Cream

Yoann Denim Short in Classic Wash

Relaxed Crepe Pant in Black

Leather and Rope Belt in Orange/Black

Wardrobe Jean in Medium Tinted Blue

Marilyn Long Dress in Midnight

Vanessa Dress in Aster Border

Gaia Silk Shirt in Obsidian / Ivory Polka Dot

Viviana Dress in Earth

Davina Silk Top in Earth

Ritchie Short Sleeve Sweat in Coffee Bean

Hawley Half Zip Sweat in Ivory Marl

Clover Skirt in Black Floral

Kenneth Pleated Pant in Black

TF Brianna-02 1338-N 01A 58 in Black

Banderra Mini Dress in Ink

Banderra Silk Pant in Ink

Small Chloé Clover Double Carry Bag in Blush Canvas

Shon Pant in Dark Walnut

Capri Trouser in Black

Long Sleeve Chaimberlain Top in Hickory

Denim Low-rise Belted Trousers in Brown

Phyllis Mini Dress in Cream

Callum Jean in Dumas

Saya Top in Leopard Lilia

Tabitha-C Dress in Kinjaro Garden Pink

Anna Embellished Cardigan in Midnight

Neesha Dress in Cobalt Blue

Sona Halter Tie Top in Geo Scape

Redux Sculpt Bias Trouser in Black

Vivienne Dress Kinjaro Bouquet

Alina Lace Shirt in Blue

Eleannora Shorts in White

Gardener Maxi Dress in Black

Christa Top in Ecru/Raspberry

Christa Top in Sage

Aby Tee Shirt in White

Aby Tee Shirt in Black

Beth Sneakers in Mocha/Chestnut

Dromie Jean in Faded Black

Wardrobe Midi Skort in Black

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