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Shipping

Complimentary delivery on all NZ orders over $1000 NZD
Orders less than $1000: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1500: $50.00 AUD
Over $1500: Complimentary

Rest of World
Under $1500: $80.00 NZD
Over $1500: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Henri Cotton Top in Salt

Henri Cotton Top in Black

Classic Wash Denim Sid Jean - Regular

Classic Wash Denim Sid Jean - Short

Henri Top in Adriatic

Brady Cotton Tee in White

LM Poplin Pant in Black

Elian Utility Pant in Black

Irving Trouser in Black Suiting

Brady Cotton Tee in Washed Black

Shon Pant in Carbon

Classic Cashmere Cardigan in Navy

Emerson Jean in Classic Wash

Oversized Cashmere T-Shirt in Greige

Spring Denim Tuck Jean in Classic Blue - Regular

Sebastiane Cotton Skirt in Salt

Boyfriend Cashmere Crewneck Sweater in Black

Mitchell Jean in Summer Wash

The Dress Shirt in White

Relaxed Tailored Blazer in Black

Brigitta Top in Salt

LM Poplin Pant in Natural

Coralee Top in Navy

Shon Pant in Camo

Oversized Cashmere T-Shirt in Black

Boyfriend Cashmere Turtleneck in Black

Classic Cashmere Cardigan in Chalk

Spring Denim Regular Sid Jean in White

Boyfriend Cashmere Crewneck Sweater in Greige

Long Sleeve Silk Shirt in Black

Henri Top in Buttercup Bouquet

Crispy Nylon Liam Blazer in Navy

Signature Short Jacket in Dark Sand

Lorimer Jean in Rosebowl Wash

Relaxed Sleeveless Shirt in Black

Sebastiane Skirt in Black

Russel Denim Short in Summer Wash

Selvedge Denim 5 Pocket Alec Jean in Classic Wash

Oversized Cashmere T-Shirt in Mocha

Tilmens Blazer in Black

The Boyfriend Poplin Shirt in White

Crispy Nylon Regular Winslow Pant in Navy

Normandy Cotton Blouse in Black

Boyfriend Cashmere Crewneck Sweater in Navy

Brady Tee in Espresso

Brady Tee in French Blue and Off White Stripe

Miller Dickey Blazer in Black with Silver Buttons

Hardy Top in Valmont Plaid

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