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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Henri Cotton Top in Salt

Henri Cotton Top in Black

Classic Wash Denim Sid Jean - Short

Henri Eyelet Top in Black

Sebastiane Cotton Skirt in Salt

Spring Denim Tuck Jean in Classic Blue - Regular

Classic Cashmere Cardigan in Navy

Boyfriend Cashmere Turtleneck in Greige

Irving Trouser in Black Suiting

For The Frill Of It Shirt in Marshmallow and Olive Stripe

Oversized Cashmere T-Shirt in Greige

Spring Denim Regular Sid Jean in White

Tilmens Blazer in Black

Idella Top in Candlelight

Brigitta Top in Salt

Irving Trouser in Bone

Brady Tee in French Blue and Off White Stripe

Sebastiane Skirt in Black

Oversized Cashmere T-Shirt in Black

Frederica Top in Adriatic

Selvedge Denim 5 Pocket Alec Jean in Classic Wash

Henri Top in Adriatic

Crispy Nylon Liam Blazer in Navy

LM Poplin Pant in Black

Shon Pant in Carbon

Boyfriend Cashmere Crewneck Sweater in Black

Crispy Nylon Stella Short in Black

Light Weight Sweatshirting Regular Winslow Pant in Heather Grey

Brady Cotton Tee in Washed Black

Boyfriend Cashmere Crewneck Sweater in Greige

LM Poplin Pant in Natural

Bardot Blazer in Black Velvet

Brady Tee in Heather Grey

Brady Cotton Tee in White

Mitchell Jean in Summer Wash

Relaxed Tailored Trouser in Black

LM Poplin SS Shirt in Black

Jumbo Frame Belt in Black

Donna Cotton Skirt in White

Shon Pant in Camo

Oversized Cashmere T-Shirt in Mocha

Dame Short In Enamour Dark Denim

Boyfriend Cashmere Crewneck Sweater in Navy

Super Fine Gauge Striped Perfect Crewneck Pullover in Brown Multi Stripe

Voile Plaid Shirt in Picnic Plaid

Henri Top in Sunshine Prairie Rose

Emme Skirt in Black

Crispy Nylon Liam Blazer in Black

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