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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Russel Denim Short in Summer Wash

Normandy Cotton Blouse in Black

Yorke Shirt in Black

Long Sleeve Silk Shirt in Black

Davidson Sweat in Blue Nights

Boathouse Mini Dress in Orange

Henrietta Dress in Black

Printed Brady Tee in White Red Print

Reactive Garment Dyed Stretch Twill Sid Pant (Short) in Army Green

So Easy To Fall In Love Top in Ivory

Feather Weight Pleated Pull On Skirt in Black

Ruthie Shirt in Plum Multi

Swimming Cool Wedge Sandal in Coffee Pink

Long Sleeve Chaimberlain Top in Vanilla

Summer Voile Oversized Shirt in Russet Brown

Denim Shirt in Classic Wash

Elowette Skirt in Deep Aquamarine

Reactive Garment Dyed Stretch Twill Sid Pant (Short) in Pewter

Marciel Jumpsuit in Black

Elene Top in Bleu Taorina Paisley

Low Slung Baggy Jean in Essence

Washable Cashmere Oversized Easy Polo in Heather Grey

Marianne Dress in Salt

Long Sleeve Boyfriend T-Shirt in Ivory

Nylon Snap Pull On Short Jogger in White

Zankou T-shirt in White

Edira Jean in Simon Wash

Danielle Jean in Lykens

Judith Hat in Natural

Felix Bucket Hat in Natural

Katya Swimsuit in Black

Florence Jean in Classic Wash

Fluid Scoop Tank in Black

Drawstring Trouser in Kyoto

Travis Shirt in Indigo Rinse

Noya Tee in Midnight

Classic Cashmere Cardigan in Chalk

01 Turtleneck Singlet in Ivory

Bias Silk Midi Tee Dress in Black

Normandy Cotton Blouse in Olive

Tribeca Pant in Jet Black

Pablo Handblown Glass Candle in Gold

Relaxed Short in Black

Aubriela Cotton Cap in Oyster Grey

Freddie Short in True Blue

Drawstring Trouser in Black

Carol V Neck Tee in White

Signature Short Jacket in Black

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