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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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To read through, please click here.

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musevip

Sacha T-Shirt in Pewter

Abigail Stretch Jean in Bryce

Donna Cotton Skirt in White

Felix Bucket Hat in Natural

Dane Jean in Shelburne

Joan Jean in Simon Wash

Shon Pant in Bourbon

Ritchie Short Sleeve Sweat in Coffee Bean

Ischia Dress in Navy Flock Dot

Featherlight Cashmere Shirt in Black

Waverly Hat in Sand

Long Coat in Dark Sand

Relaxed Short in Black

SL462 SULPICE 001 in Black

LM Poplin SS Shirt in Black

Jumbo Frame Belt in Black

Danielle Jean in Montgomery Stretch

Light Weight Sweatshirting Winslow Pant Short in Black

Field of Flowers Jacket in Toasted Marshmellow

Shon Wool Pant in Midnight

Sheer Wool Gauze Check Oversized Shirt in Black Check Multi

Bill Cashmere Draped Sweater in Black

Solstice Top in Salt

Oversized Cashmere T-Shirt in Feather White

Tribeca Jean in Cream

Megan Pant in Stone

Florence Jean in Classic Wash

Marlene Jean in Cream

Long Sleeve Chaimberlain Top in Black

Square Neck Swimsuit in Metallic Forest Green

Fluid Scoop Tank in Black

Oversized Cashmere T-Shirt in Retro Blue

Tribeca Pant in Jet Black

Benny Belt with Silver Studs in Dark Tan

Blair Crepe Shorts in Black

The Slip Dress in Black

Carol V Neck Tee in Jet Black

Shon Pant in Dark Walnut

TF Achilles 1182 01A in Black

Rib Tank in Ivory

Sleeveless Shirt Dress in Black

Tropical Wool Regular Scottie Jogger in Navy

Dane Jean in White

Bias Silk Midi Tee Dress in Black

Procida Skirt in Black

Light Weight Sweatshirting Polo Collar Sweatshirt in Black

Atrium High Rise Short 4.5 in Coffee Bean

Wardrobe Jeans in Rinsed Indigo

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