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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Otis Jean in Simon Wash

Anina Trouser Jean in Seashell

LM Poplin SS Shirt in Navy

Clairene Wool Cashmere Coat in Black

Regular Frame Croc-Effect Leather Belt in Black

Short Sleeve Silk Shirt in Black

Russel Denim Short in Summer Wash

Normandy Cotton Blouse in Black

The Classic Poplin Shirt in White

Yorke Shirt in Black

Long Sleeve Silk Shirt in Black

Ingrid Lace Midi Skirt in Black

Crispy Nylon Short Winslow Pant in Black

Boyfriend Cashmere Turtleneck in Black

Stella Silk Satin Skirt in Chocolate

Denim Shirt in Classic Wash

Date Mule in Black Leather

Henri Top in Creme Citron

Brushed Cashmere Short Sleeve Cardigan in Greige

Elene Top in Bleu Taorina Paisley

Brushed Cashmere V-neck T-shirt in Camel

Featherlight Cashmere V-neck Top in Black

Juno Leather Jacket in Black

Short Sleeve Orwell Dress in Black

Long Sleeve Chaimberlain Top in Black

Hebo Top in Navy

90's Pinch Waist Jean in Marshmallow

Low Slung Baggy Jean in Essence

Washable Cashmere Oversized Easy Polo in Heather Grey

Marianne Dress in Salt

Nylon Snap Pull On Short Jogger in White

Judith Hat in Natural

Florence Jean in Classic Wash

Beru Top in Ivory SIlk

Fluid Scoop Tank in Black

Drawstring Trouser in Kyoto

Noya Tee in Midnight

Shon Pant in Midnight

Danielle Jean in Prescott

01 Turtleneck Singlet in Ivory

Florentine Cashmere Jacket in Cacao

Bias Silk Midi Tee Dress in Black

Normandy Cotton Blouse in Olive

Tribeca Pant in Jet Black

Romy Crepe Top in Black

Relaxed Short in Black

Aubriela Cotton Cap in Oyster Grey

Freddie Short in True Blue

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