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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

The Classic Poplin Shirt in White

Hardy Top in Valmont Plaid

Henri Top in Buttercup Bouquet

Russel Denim Short in Cream

Brady Tee in Espresso

LM Drill Short in Natural

Brady Tee in French Blue and Off White Stripe

Briana Jean in Rosebowl Wash

Mitchell Jean in Cream

Crispy Nylon Liam Blazer in Black

Drawstring Trouser in Black

B Buckle Micro Frame Belt in Black

Frederica Top in Adriatic

Light Weight Sweatshirting Regular Winslow Pant in Dark Stone

Car Tee in Choco Plum

Short Sleeve Silk Shirt in Black

Relaxed Tailored Trouser in Black

Jonie Top in Salerno Stripe

Bardot Blazer in Black Velvet

LM Drill Short in Black

Relaxed Sleeveless Shirt in White

Brady Tee in Heather Grey

Short Tuck Jean in Vintage Black Denim

Crispy Nylon Short Winslow Pant in Navy

LM Poplin SS Shirt in Navy

Relaxed Crepe Pant in Black

Crinkle Shirting Oversized Shirt in Midnight Navy

Crispy Nylon Stella Short in Black

90's Pinch Waist Jean in Marshmallow

Cotton Voile NL Shirt in White

Yoann Denim Short in Simon Wash

Active Knit Scottie Jogger in Navy

Brady Cotton Tee in Army Green

Mitchell Jean in Distressed Black

Frederica Top in Seafare

Vintage Black Denim Tuck Jean - Regular

Mini Shirt Dress in Black

Diane Blazer in Black

Kira Top in Equestrian Brown with Cream Lace

Gabe Oversized Shirt in Pink

Judith Hat in Natural

Carol V Neck Tee in White

Regular Frame Croc-Effect Leather Belt in Black

Elowen Skirt in Equestrian Brown with Cream Lace

Shon Jean in Bedford Wash

Shon Jean in Ash Grey Wash

Reactive Garment Dyed Stretch Twill Sid Pant (Regular) in Army Green

Mitchell Jean in Alice Wash

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