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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Fidella Top in Black

Brushed Cashmere V Neck T-shirt in Black

Emme Skirt in Black

The Dress Shirt in White

Car Tee in Choco Plum

Cotton Voile NL Shirt in Black

Carol V Neck Tee in Jet Black

Diane Blazer in Black

Emerson Jean in Classic Wash

Relaxed Sleeveless Shirt in Black

Senny Low Sneaker in Cognac

Nikki Halterneck Silk Top in Obsidian Ivory Polka Dot

Brady Tee in Espresso

Ingrid Lace Midi Skirt in Black

Drawcord Skirt in Birch

90's Pinch Waist Jean in Marshmallow

The Boyfriend Poplin Shirt in White

Spring Denim Short Sid Jean in White

Shon Jean in Cream

Anina Trouser Jean in Seashell

Boyfriend Organic Cotton Shirt in White

The Classic Poplin Shirt in White

Yoann Denim Short in Simon Wash

Tailored Waistcoat in Black

The Wide Leg Pant 30 in Blue Nights

Shon Jean in Ash Grey Wash

Vienna Short in Terre Foulard De La Mer

Reactive Garment Dyed Stretch Twill Sid Pant (Regular) in Army Green

Brushed Short Sleeve Turtleneck in Black

Boyfriend Cashmere Turtleneck in Black

Stella Silk Satin Skirt in Chocolate

Date Mule in Black Leather

Almadia Dress in Black

Amalia Top in Eartha Paisley

Long Sleeve Chaimberlain Top in Black

Brady Cotton Tee in Army Green

Danielle Jean in Prescott

01 Turtleneck in Black

01 Turtleneck Singlet in Black

Hebo Top in White

Plunge Halter Dress in Black

Danielle Jean in White

Light Weight Sweatshirting Regular Winslow Pant in Dark Stone

Regular Bleached Denim Sid Jean

Crispy Nylon Short Winslow Pant in Navy

LM Poplin SS Shirt in Navy

Regular Frame Croc-Effect Leather Belt in Black

Short Sleeve Silk Shirt in Black

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