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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Mela Bandana Sweater in Kaki Chine

Alina Jean in Fossil Grey 32"

Arvo Lace Trim Cashmere Sweater in Charcoal

Phyllis Top in Cream

Henrietta Dress in Salt

Amalia Top in Terre Foulard De La Mer

Malvin Loafer in Cognac

Miles Long Sleeve Polo in Navy

Nikki Halterneck Silk Top in Obsidian Ivory Polka Dot

Stapleton Pant in Stone Army

Emiko Blouse in Dove White Multi

Clarys Top in Midnight

Aftersun Pant in Black Coffee

Ingrid Lace Midi Skirt in Black

Cooper Maxi Skirt in Linnea

Straight Leg Sweatpant in Black

Feather Weight Pleated Pull On Skirt in Black

Phare Silk Dress in Earth

Briana Jean in Summer Wash

Long Sleeve Chaimberlain Top in Vanilla

Violetta Cardigan in Pewter

Saez Asymmetric Sleeveless Top in White

Summer Nylon Zeppelin Pant in Black

Apollo Blouse in Black

Florentina Leather Trousers in Black

Traverse Bias Trouser in Black

Miller Dickey Jacket in Navy

Relaxed Pin-Stitch Trouser in Black

Agnatha Earrings in Platinum & White Cz

Saskia Ski Suit in Black

Waverly Hat in Chocolate

Marianne Dress in Salt

V-Neck T-Shirt in Black

Rib Tank in Black

Nylon Snap Pull On Regular Jogger in White

Zankou T-shirt in White

Jennifer Rib Tank in Midnight

Carol V Neck Tee in Midnight

Diane Blazer in Cigar Plaid

NL Cotton Voile Shirt in Chocolate Brown

Gaia Slim Shirt in Claret

Mae Short Sleeve Tee Shirt in Black

Piscata Wide-leg Trousers in Black

Beau Long Scarf in Black

Basiluzzo Short Sleeve Tee in Black

Parker Long Short in Skywave

Florentine Cocoon Coat in Navy

Luna Top in Black

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