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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Iona Silk Short in Sea Salt

Coco Top in Silver

Violet Skirt in Blue

Cross Over Top in Black

Anna Top in Grey Melange

Anna Top in White

Esilda Cotton Dress in True White

90's Pinch Waist High Rise Straight Jean in Essence

Faaa V T-Shirt in White

Vitti Loose Fit Blouse Dress in Storm

Gabe Oversized Shirt in Pink

Rib Tank in Black

Cropped Half-Zip Sweatshirt in Cream

Andrew Parka in Camoflage

Fonda Draped Top in Dark Brown

Saya V-neck Sweater in Ivory

Malukka Top Black

Ova Belt in Black and Gold

IM 0216/S 60 807 in Black

Jennifer Rib Tank in Midnight

Kalinda Pant in Black

The Ruby Earrings in Gold

Classic Denim Moto Bomber in Classic Blue

Tech Suiting Anorak Blazer With Zip Off Vest in Black

Blouson Detail Midi Dress in Navy

The Silk Kaftan in Lemuria Placée

Boy Shirt in Peony Placée

Foulard Silk Shirt in Lemuria Placée

LM Drill Short in Black

Featherlight Cashmere Silk Crewneck in Feather White

Square Neck Swimsuit in Metallic Forest Green

Italian Sporty Nylon Strapless Top in Black

Silk Voile Easy Pintucked Shirt in Ivory

Long Chino Short In Black

Glenn Pony-effect Leather Loafers in Black

Boros Classic Loafers in Brown

NL Cotton Voile Shirt in Chocolate Brown

Dakota Leather Trench Coat in Rich Brown

Gaia Slim Shirt in Claret

Dulce Sweatpant in Black

Knot Top in Ivory

Compact Ultra Stretch Knit Pencil Skirt in Black

Gabe Oversized Shirt in Black

Tropical Wool Short Scottie Jogger in Navy

Mitchell Jean in Distressed Black

Wally Flat Boot in Black

Dunne Coat in Ivory

Piscata Wide-leg Trousers in Black

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