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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Haboutai Silk Shirt in Brown Fantasy

Bowling Shoes in Leopard Print

Crinkle Slip Top in Truffle

Silk Tie Neck Top in Aleutian

Fluid Pullon Pant in Truffle

Carpenter Pant in Dark Moss

Belted Trouser in Black

Long Macintosh in Sand

Lea Long Dress in Aster Garden

Bora Long Dress in Brushstroke Dahlia

Lorraine Denim Jacket in Rosebowl Wash

Davina Dress in Black/Pear Multi

Stroll Silk Pant In Earth

Fawn Silk Dress in Black/Navy Multi

The Wide Leg Pant 30 in Ivory Marl

Atrium High Rise Short 4.5 in Coffee Bean

Lilia Halter Maxi Dress in Daisy Meadow

Lilia Long Sleeve Dress in Daisy Meadow

Lowen Jacket in Dark Brown

Quincy Jacket in Mocha Suede

Perenna Shirtdress in Loden

Ashlynn Silk Blouse in Black Floral

Sloan Jean in Navy Stone

Ainsworth Jacquard Jacket in Sand

Walters Cropped Barn Jacket in Blue Steel

Calluna Dress in Spring Day

Twist Shoulder Dress in Eclipse

Frederik Anorak in Brown

Beverly Anorak in Brown

Crispy Nylon Stella Short in Navy

TF Troy 0836 01A

VB 1003/S PJP 70 in Blue

Alma Silk Scarf in Teal Brown Multi

Banderra Scarf Silk Shirt in Ink

Banderra Linen Shirtdress in Ink

Arvo Lace Trim Cashmere Sweater in Charcoal

Joni Bag in Espresso Suede

Sacha Jacket in Khaki Overdyed Camo

Shon Wool Pant in Midnight

Tribeca Pant in Khaki Overdyed Camo

Travis Shirt in Faded Black Wash

Travis Shirt in Indigo Chambray

Boot Cut Jean in Classic Wash

Drew T-Shirt in White

Cindy Jacket in Black

Eileen Coat in Black

Irving Trouser in Cassis

Knot Top in Rust

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