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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Maggie Pant in Black

Bram Jacket in Ivory Jacquard Satin

Miles Loafer in Morning Dove

Drunken Shirt in Blue

Anna Top in Black

Long Sleeve Hebo Top in White

Pamela Jumper in Ice Blue

Norma Cotton Dress in White

Florence Jean in Summer Wash

Camryn Dress in Clear Blue

Pesaro Loafers in Ecru

Pesaro Loafers in Dark Brown

Madea Silk Draped Asymmetric Top in Ivory

Madea Silk Draped Asymmetric Top in Black

Shaley Hat in Sahara

Damienne Top in Ecru

Miller Dickey Blazer in Black with Silver Buttons

Drill Straight Leg Pant with Belt in Butter

Short Sleeve Boyfriend T-Shirt in Ivory

Rib Tank in Ivory

Long Sleeve Boyfriend T-Shirt in Black

Midi Dress With Scarf Detail in Cream Floral Print

Chloé Jelly Sandal in Sunny Brown

The Chloé Script Choker in Vintage Gold

Adelina Battenberg Lace Top in Cream

Kadala Trousers in Dark Brown

Osis Oversized T-shirt in White

Suvi Cotton Dress in Arctic Vanilla

Cabello Trousers in Black

Alba Jacket in Dark Mahogany

Cabello Trousers in Beige Thin Stripe

Amani Organic Cotton Tank Top in White

Travis Shirt in Cream

Alessia Dress in Military

The Rita Earrings in Silver

The Ella Earrings in Gold

The Carla Earrings in Gold

The Carla Earrings in Silver

Triple Pleat Jean in Indigo

The Agatha Jean in Danube Denim

The Classic Cotton and Linen Shirt in Rose Pink

Annabella Midi Dress in Black Multi

Audria Belted Midi Dress in Sky Floral

LM Poplin Cami in Black

Iona Silk Short Short in Sea Salt Et Noir

Cotton Pareo in Lemuria

Palazzo Silk Pant in Lemuria Placée

LM Drill Short in Natural

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