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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Brock Cotton Cashmere Sweater in Mushroom

Hyacinth Top in Navy Paisley

Bela Midi Dress in Golden Ember

Pocket Detail Shirt in Marsh Green & White

Raf Dress in Mocha

Marilyn Long Dress in Midnight

Vanessa Dress in Aster Border

Lilia Halter Maxi Dress in Daisy Meadow

Walters Cropped Barn Jacket in Blue Steel

TF Joni-02 1422 52F 54 Havana

Banderra Mini Dress in Ink

Travis Shirt in Faded Black Wash

Angelo Jacket in Bistre

Lyle Dress in Black

Lenette Dress in Black

Denim Low-rise Belted Trousers in Brown

Manhattan Sandal 35 in Black

Jett D'Orsay Pump in Taupe Snake

Andee Ankle Boot in Ebano Suede

Lucca Belt in Black

Miles Zip Ankle Boot in Black

Anna Embellished Cardigan in Midnight

Wardrobe Shirt Bomber in Black

Rosie Short in Black

Foulard Shirt in Ambrosia Placée Ivory

Clingy Roy Dress in Ambrosia Placée Orange

Alita Top in Mint Green

Mayara Maxi Dress in Ruby Red

SL905 001 in Black

Reservations Skirt in Black Coffee

Tennison Short in Raisin Dove

The Dolly Necklace in Silver

The Crinkle Slip Cami in Bright Blue

Katherine Jacket in Acai

Creased Stretch Crepe Skirt in Red

Portia Silk Dress in Earth

You Remind Me Of a Sunday Shirt in Blush Milk

Ombre Monument Sweater in Chalk/Shore

Bandana Scarf Pareo Tee in White And Indigo

Cubism Top in Superbloom Scarf

Ingrid Lace Bralette in Black

Wrap Top in Black

Joni Silk Top in Green Multi

Gabriela Maxi Dress in Grape

Chloé Letters Belt in Vintage Gold

Angelo Jacket in Fennel

Adventure Hat in Khaki

Silk Habutai Cami in Black

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