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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

SL868 001 in Black

The Nancy Pouch in Black Grosgrain

The Romy Passport Cover in Taupe

The Margot Pouch in Taupe

Kyra Midi Dress in Ore

DVN211C1SUN in Black/ Silver/ Grey

Bisou Diamant Earring (Single)

Petite Stellari Earring (Single Right)

Petite Lou Perle Earring (Single Right)

Lou Diamant Earring (Single)

Lou Simple Necklace

Lou Ensemble Diamant Necklace

Lucille Mule in Patent Oxblood

Rosette Chain Necklace In Silver

Back Wrap Top in ocean veil print

BV1418S005 Aviator Sunglasses in Black

Eco Poplin Tank Dress in Black

Winnette Top in Midnight

Winnette Short Dress in Mid Blue

Aurelia Dress in Midnight Blue

The Chloé Script Earrings in Vintage Gold

Lucie Bubble Sleeve Top in Camellia

Utility Short in Vintage Washed Admiral Blue

Cobain Denim Short in Cream

Andra Top in Olive

Grigore Wide-Leg Pant in Light Pistachio Multi

Jersey Tee-shirt in Lavender

Rose Teardrop Earrings in Silver

Trésor Grande Jewellery Box in Rouge Soir

Trésor Grande Jewellery Box in Vert Jour

Velvet Jewellery Box in Rouge Soir

Adriel Pant in Vintage Leopard

Paddington Small Chain Bag in Black

Chloé Balloon Hobo Bag in Kohl Brown

Rêve Escargot Diamond Ring

Petite Marguerite Single Pearl Earring

Petit Rêve Escargot Single Diamond Earring

Amis Fleur Single Pearl Earring

Medium Olivia Hobo Bag in Midnight Suede

Crystal Floral Chandelier Earrings in Silver

Maya Bag in Brown Suede

Tanner Trench Coat in Khaki

Classic Teardrop Earrings in Silver

Short Sleeve Drunken Shirt In White

Lotus Small Tote in Sage

Lyra Versatile Shearling Jacket in Black

JAC55C1SUN Capri in Black

SL715SLIM001 in Black

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