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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Fen Knit Dress in Luwak

The Chloé Iconic Bracelet in Vintage Gold

Cordelia Button Up Top in Noir

Mikel Top in Midnight Navy

Trullem Wool Coat in Grey Melange

Rose Weave Blouse in Black

Cocessia Flat Swimsuit in Black

Slim Pyjama Shirt in Blossom

Victoria Tote In Dark Tan

Julien Shirt in Vintage Leopard Print

Clea Pant in Vintage Leopard Print

Tari One-Shoulder Blouse in Light Pistachio Multi

Beth Sneakers in Beige Multi

Baseball Cap in Pink Sand

Maxime Large Shoulder Bag in Stone

Double Collar Frank Trench in Navy

The Frida Hair Pin in Gold

The Olga Bracelet in Silver

The Julia Necklace in Silver

Russel Denim Short in Rosebowl Wash

Long Dress With Ruched Details in Black

Cropped Box Hoodie in Grey Melange

Ray Joggers in Black

Studio Shopper Leather in Beige

SLM136002 in Havana

Off Shoulder Midi Dress in Red

The Chloé Script Choker in Vintage Gold

Velvet Jewellery Box in Vert Jour

Della Dress in Black

The Monica Necklace in Silver

The Monica Bracelet in Gold

The Ella Earrings in Gold

Nuage Madison Candle in Murano Glass

Aimee Top in Black

Medium Olivia Hobo Bag in Black

Safi Wool Long Sweater in Black

Xtra Eight Chunky Earrings in Silver and Gold

PM Headband in Black

Grace Knit Midi Skirt in Noir

Scarlet Cardigan in Barley

Floral Print Silk Scarf in Violet

High Waist Cinch Jean in Washed White

Blouson Detail Midi Dress in Dark Pine

Davos Mitts in Houndstooth

Turtle Neck Sweater in Houndstooth

Tignes Ski Suit II in Houndstooth

Talus Twill Coat in Speckled Black

Classic Silver Buckle Belt in Black Leather

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