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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Chunky Beanie in Black

Adventure Hat in Khaki

Raffia Bucket Hat in Chocolate

Celestia Small Earrings in Platinum Cream Rose Pearl

BV1418S005 Aviator Sunglasses in Black

SLM156 002 Cat Eye Sunglasses in Havana

SLM143/F 001 Cat Eye Sunglasses in Black

CH0364S005 Aviator Sunglasses in Beige

Ribbed Sweater Tube Top in Hickory Brown

Menswear Crepon Stella Full Length Pant in Navy Multi Plaid

Summer Slip Wrap Skirt in Baby Blue

Summer Slip Cami in Baby Blue

Sheer Crepe Knit Unisex T in White

Eco Poplin Tank Dress in Black

Silk Habutai Cami in Black

Winnette Top in Midnight

Emily Skirt in Jasmin Mint

Petit Beurre Shirt in Jasmin Mint

Winnette Short Dress in Mid Blue

Ezra Dress in Small Poppies Yellow on Pink

Beau Dress in Jasmin Butter

Bailey Dress in Clematis Montana Mint

Aurelia Dress in Midnight Blue

Florentine Cashmere Hooded Jacket in Grey Marle

Cashmere Turtleneck in Dark Grey

Cashmere Crewneck in Dark Grey

Stella Silk Satin Raglan Tee in Chocolate

Square Shift Midi Dress in Polka Dot Tomato

Broderie Cami Midi Dress in White

Nylon Chamonix Short Parka in Military

Cape in Cashmere and Nylon Ultralight in Dark Chocolate

Katherine Top in Sesame

Cosmea Silk Skirt in Wild Dahlia

Jessica Knit Dress in Black

Fen Knit Dress in Luwak

Callum Jean in Shelbourne

Milly Flat in Dusty Pink

Dorothea Scarf in Black

The Chloé Snake Bracelet in Vintage Gold

The Chloé Iconic Bracelet in Vintage Gold

Paddington Small Chain Bag in Nougat

Spin Small Tote Bag in Ashes Blue

The Chloé Script Earrings in Vintage Gold

Cordelia Button Up Top in Noir

Lucie Bubble Sleeve Top in Camellia

Abriana Eyelet Knit Cardigan in Noir

Judy Suede Coat in Saddle

Utility Short in Vintage Washed Admiral Blue

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