The Great Escape

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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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The Great Escape

Mitchell Jean in Alice Wash

DVN211C1SUN in Black/ Silver/ Grey

Fine Knit Cashmere Crewneck in Feather White

Relaxed Hoodie in Vintage Navy

Genevieve Jumper in Ocean Mist Melange

The Dolly Necklace in Silver

Brushed Short Sleeve Turtleneck in Black

Bec Sweater in Cream

Bomber Jacket in Camel Melange

Balaclava in Greige

The Lee Sunglasses in Dark Tortoise

Philippa Trench Coat in Ore

The Chloe Ring in Silver

Genevieve Jumper In Ore Melange

Bettina Ski Jacket in Black

The Romy Passport Cover in Dove Blue

SL902HOWL 006 in BROWN

The Violet Earrings in Silver

Saskia Ski Suit in Brown

Nylon Chamonix Short Parka in Military

Mila Top In Black

Bec Sweater in Brown

Saskia Ski Suit in Black

Dorothy Pant in Black

Sienna Ski Suit in Houndstooth and Brown

Senny Low Sneakers in Khaki

Briana Jean in Summer Wash

Balaclava in Black

Soft Alternative Fur Coat in Camel

The Romy Passport Cover in Taupe

Isabella Cami Top in Black

The Crinkle Slip Cami in Bright Blue

Aduma Embroidered Tunic in Navy Florals

Morgan Pant in Brown Ivory Bandana Print

Alfie Silk Shirt in Brown Ivory Bandana Print

The Chloe Ring in Gold

Lucille Wedge Sandal in Brown Nubuck Leather

Shia Dress in Pale Gold

Henri Top in Seafoam

Emmett Denim Short in Light Indigo

The Nancy Pouch in Dove Blue

TF Sam-02 1306 01B in Black Grey Gradient

Brady Tee in Espresso

Petit Square Maillot in Polka Dot Chocolate

Jeanette Clogs in Chocolate Brown

Tennison Short in Raisin Dove

Printed Brady Tee in White Red Print

Ilene Top in Raisin Dove

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