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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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My MUSE | Gina Riley

Double Faced Overcoat in Dark Chocolate and Coco

Boyfriend Cashmere Turtleneck in Chalk

Shadow Mule Leather Sandal in Black

Silk Voile Easy Tuxedo Shirt in Mulberry

Benny Belt with Silver Studs in Dark Tan

Thom Dress in Caramel

Classic Wash Denim Sid Jean - Regular

Classic Wash Denim Sid Jean - Short

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Accessories

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My MUSE

New Arrivals

A-Z Designers

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Tibi

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Our Boutiques

New Arrivals

Outerwear

Denim

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New Arrivals

Tibi

New Arrivals

Tibi

New Arrivals

Tibi

Personalised Shopping

Our Boutiques

My MUSE | Gina Riley

Double Faced Overcoat in Dark Chocolate and Coco

Boyfriend Cashmere Turtleneck in Chalk

Shadow Mule Leather Sandal in Black

Silk Voile Easy Tuxedo Shirt in Mulberry

Benny Belt with Silver Studs in Dark Tan

Thom Dress in Caramel

Classic Wash Denim Sid Jean - Regular

Classic Wash Denim Sid Jean - Short

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