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Returns Policy
Online Purchases
Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).
To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.
Returns received outside this timeframe may not be accepted.
Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.
If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer
110% store credit when selecting credit instead of a refund.
If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.
Non-returnable Items
The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.
For more information on our Returns & Exchanges, please see our full terms & conditions here.
Shipping
Free delivery on all NZ orders over $500International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.
By purchasing, you are agreeing to our Terms & Conditions.
To read through, please click here.
Shipping & taxes calculated at checkout
