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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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BLACK FRIDAY 10%

Irving Trouser in Black Suiting

Tilmens Blazer in Black

Irving Trouser in Bone

Bardot Blazer in Black Velvet

Relaxed Tailored Trouser in Black

Voile Plaid Shirt in Picnic Plaid

Emme Skirt in Black

Relaxed Sleeveless Shirt in Black

Drawcord Skirt in Birch

Short Sleeve Orwell Dress in Black

Tailored Waistcoat in Black

Long Sleeve Chaimberlain Top in Black

Plunge Halter Dress in Black

Short Sleeve Silk Shirt in Black

Long Sleeve Silk Shirt in Black

Long Sleeve Chaimberlain Top in Vanilla

Denim Shirt in Classic Wash

Relaxed Shirt in Steel

Fluid Midi Skirt in Black

Fluid Scoop Tank in Black

Drawstring Trouser in Kyoto

Bias Silk Midi Tee Dress in Black

Relaxed Short in Black

Balmoral Parka in Black

Drawstring Trouser in Black

Lyle Dress in Black

Petit Square Maillot in Polka Dot Chocolate

Sacha T-Shirt in Pewter

Tilmens Blazer in Black Satin

Relaxed Tee Midi Dress in Lapis

Drawstring Trouser in Marrakesh

Short Sleeve Silk Shirt in Polka Dot Chocolate

Long Sleeve Silk Shirt in Marrakesh

Classic Stripe Shirt in Capri Stripe

Relaxed Stripe Tee in French Navy

Fisherman Drawcord Pant in Chalk

Lucinda Top in Bone

Popover Tie Blouse in Black

Relaxed Tailored Blazer in Black

Angelo Jacket in Bistre

Capri Trouser in Black

Relaxed Hoodie in Vintage Navy

Angelo Jacket in Fennel

Knot Top in Black Velvet

Balmoral Parka in Mousse

Pairo Dress in Viridis

Violetta Cardigan in Pewter

Orwell Jacket in Bone

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