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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Gaia Diamant Ring

Featherlight O-Neck in Black

Ensemble B Ring

Aurora High-Waist Flare Ski Pants in Houndstooth

Coeur Ensemble Ring

Double Breasted Blazer in Charcoal

Grande Courbe Bangle

Denim Low Rise Jean in Indigo

Alessandra Maxi Dress in Cocoa

Classic Cashmere Crewneck in Grey

Romeo T-Shirt in Black

Chaimberlain Dress in Black

Joana Maxi Dress in Black

Mou Denim Clift Jean in Black

Racquet Slim Tailored Trouser

Carol V Neck Tee in Jet Black

Cotton Voile NL Shirt in White

Rina Maxi Dress in Putty Pink

Cotton Voile NL Shirt in Black

Sandy SS Dress in Black

Ilona Maxi Dress in Black

Carol V Neck Tee in White

Skinlike Mercerized Wool Shrunken Tee in Navy

Spring Denim Regular Sid Jean in White

Cherry Dress in White Floral

Kiki Dress in Black

Tate Everyday Suede Trench in Tobacco

Stretch Tunic in Woodland Placée

Lyra Versatile Shearling Jacket in Black

Water Resistant Trench Jacket in Beige

Rina Maxi Dress in Black

Skinlike Mercerized Wool Shrunken Cardigan in Navy

Spring Denim Short Sid Jean in White

Regular Frame Belt in Khaki

Cece Maxi Dress in Red

Pablo Handblown Glass Candle in Gold

Coco Cardigan in Black

Romy Crepe Top in Black

Croc Effect Logo Leather Slides in Yellow

Mortimer Polo in Black

Long Pleated Skirt in Light Blue

Oversized Denim Jacket in Indigo

Blair Crepe Shorts in Black

Criss Cross Suede Slides in Sand

Zaya V-Neck Sweater in Black

BV1322S001 in Black

Hebo Top in White

Bea Crepe Pants in Cream

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