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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Ensemble Croissant Ring

Basiluzzo Short Sleeve Tee in Grey Melange

Dane Jean in Shelburne

Ensemble G Ring

Herschel Cotton Shirt in Chalk

Evan Lace Stitch Dress in Black

Ensemble D Ring

Ezra Short Sleeve Tee in Black

Light Longline Blazer in Black

Basiluzzo Short Sleeve Tee in Black

Boucle Ensemble Earrings

Patch Pocket Blazer in Black

Bracelet de Tennis Classique Bracelet

Wular Straight Denim Jeans in Light Blue

Gaia Ring

Clairene Wool Cashmere Coat in Black

Ensemble N Ring

Ensemble A Ring

Petite Boucle Ensemble - Single

Staple Blazer in Black

Celestine de Diamant Ring

Florentine Cashmere Car Coat in Grey Marle

Grand Ensemble Ocean Ring

Headband in Houndstooth

Nuage de Tennis Blanc Necklace

Tignes Ski Suit II in Houndstooth

Ensemble de Ciel Ring

Beanie in Houndstooth

Runo Linen Short in Off White

Ensemble Coeur Ring

Turtle Neck Sweater in Houndstooth

Signature Short Jacket in Dark Sand

Bracelet de Tennis Diamant Bracelet

Davos Mitts in Houndstooth

Ensemble E Ring

Featherlight O-Neck in Black

Ensemble B Ring

Double Breasted Blazer in Charcoal

Grande Courbe Bangle

Denim Low Rise Jean in Indigo

Alessandra Maxi Dress in Cocoa

Classic Cashmere Crewneck in Grey

Joana Maxi Dress in Black

Mou Denim Clift Jean in Black

Racquet Slim Tailored Trouser

Carol V Neck Tee in Jet Black

Crispy Nylon Short Winslow Pant in Navy

Cotton Voile NL Shirt in White

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