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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Scarf in Blooming Tulip Placée

Roy Dress in Blooming Tulip Placée Mint

Full-On Foulard in Blooming Tulip Placée Mint

Kira Maxi Dress in Black

Gabriela Maxi Dress in Grape

Gracie Maxi Dress in Light Blue

Sabina Maxi Dress in Black

Adele Maxi Dress in Chartreuse

Briana Jean in Summer Wash

TF Caleb-02 1357 52A in Havana/Tort Grey

Gaia Slim Shirt in Wild Dot

TF 1391-K 01A in Black Grey

Ingrid Maxi Dress in Black

TF Brianna-02 1338 52K in Havana/Tort Rose Gradient

TF Sam-02 1306 01B in Black Grey Gradient

TF 1382-K 01A in Black Grey

Amara Dress in Endless Summer

Off-Shoulder Draped Midi Dress In Black

Joni Silk Top in Green Multi

Square Buckle Leather Belt In Black And Gold

Rose Drop Chain Necklace In Silver

Ruthie Silk Scarf in Plum Multi

Ruthie Pant in Plum Multi

Ruthie Shirt in Plum Multi

The Chloé Iconic Belt in Crafty Brown

Ruthie Top in Plum Multi

Swimming Cool Wedge Sandal in Coffee Pink

Rosette Chain Necklace In Silver

Claudia Knit Polo in Plum

Rounded Buckle Leather Belt In Black And Silver

Astra Short V Neck Jacket in Ivory

Joni Shearling Coat in Camel Butter

Gancin Coat in Lustre Brown

Willow Shearling Jacket in Chartreuse Shearling

Lucille Mule in Black

Althea Ponyhair Coat in Deep Leopard

Crispy Nylon Short Winslow Pant in Black

Joni Shearling Midlength Coat in Ombre

Feather Weight Pleated Pull On Skirt in Black

Amara Shearling Jacket in Rich Brown

Lucille Mule in Patent Oxblood

Chloe Straight Jean in Medium Indigo

Oversized Crewneck Sweatshirt in Heather Grey

Foldover Flare Pant in Black

Wrap Top in Black

Straight Leg Sweatpant in Heather Grey

Oversized Crewneck Sweatshirt in Black

Classic Sweatpant in Black

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