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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Phyllis Pant in Cream

Victoria Midi Dress in Cinnabar Red

Hoop and Drop Earrings Set in silver

Denim Straight-leg Jeans in Blue

Leather Belt With Rectangular Buckle in Bordeaux

Stud Earrings in Rhodium Silver

Pony Hair Leather Belt With Ornamental Buckle in Black

Floral Pearl Drop Earrings in Silver

Denim Low-rise Belted Trousers in Brown

Denim Shirt in Brown

Drew T-Shirt in White

Iris Shirt in Black

Heed Top in Black

Knot Top in Rust

Camilla Skirt in Cassis

Angelo Jacket in Bistre

Tilda Skirt in Rust

Lyle Dress in Black

Capri Trouser in Black

Irving Trouser in Cassis

Violetta Cardigan in Black

Eileen Coat in Black

Drew Trouser in Black

Long Sleeve Chaimberlain Top in Hickory

Cindy Jacket in Black

Shon Jean in Ash Grey Wash

Tribeca Pant in Khaki Overdyed Camo

Shon Pant in Dark Walnut

Travis Shirt in Indigo Chambray

Sacha Jacket in Khaki Overdyed Camo

Shon Wool Pant in Midnight

Travis Shirt in Faded Black Wash

Boot Cut Jean in Classic Wash

Small Chloé Clover Double Carry Bag in Blush Canvas

Shon Jean in Bedford Wash

Chloé Kick Sneaker in Eggshell

Joni Bag in Espresso Suede

Banderra Scarf Silk Shirt in Ink

Crispy Nylon Stella Short in Navy

Banderra Mini Dress in Ink

Blaise Soft Sneakers in Brown

Frederik Anorak in Brown

TF Joni-02 1422 52F 54 Havana

TF Troy 0836 01A

Arvo Lace Trim Cashmere Sweater in Charcoal

Banderra Linen Shirtdress in Ink

Twist Shoulder Dress in Eclipse

Alma Silk Scarf in Teal Brown Multi

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