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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Bailey Dress in Clematis Montana Mint

Aurelia Dress in Midnight Blue

Petit Beurre Shirt in Jasmin Mint

Cashmere Turtleneck in Dark Grey

Bomber Jacker in Nylon Ultralight in Military Green

A-Shape Jacket in Ecoage Camel

Silk Habutai Cami in Black

Boyfriend Cashmere Turtleneck in Black

Eco Poplin Tank Dress in Black

Super Fine Gauge Striped Perfect Crewneck Pullover in Brown Multi Stripe

Crispy Nylon Stella Short in Black

Summer Slip Cami in Baby Blue

Eco Poplin Strappy Open Back Top in Black

Summer Slip Wrap Skirt in Baby Blue

Menswear Crepon Stella Full Length Pant in Navy Multi Plaid

Summer Slip Cami in Chocolate Brown

Summer Voile Oversized Shirt in Ivory

Summer Voile Oversized Shirt in Russet Brown

Sheer Crepe Knit Unisex T in Black

Summer Slip Wrap Skirt in Chocolate Brown

Summer Nylon Zeppelin Pant in Black

Ribbed Sweater Tube Top in Hickory Brown

Sheer Crepe Knit Unisex T in White

Sheer Crepe Knit Crewneck Unisex Long Sleeve T in Black

Sheer Crepe Knit Unisex T in Orange

Super Fine Gauge Perfect V-Neck Mens Pullover in Blue Melange

Raffia Bucket Hat in Chocolate

Adventure Hat in Khaki

BV1418S005 Aviator Sunglasses in Black

Martha Earrings in Platinum Light Blue Pearl

SL881006 Aviator Sunglasses in Havana

Graziella Two Row Pearl Bracelet in Platinum Cream Rose

Raffia Bucket Hat in Beige

Celestia Small Earrings in Platinum Cream Rose Pearl

SLM143/F 001 Cat Eye Sunglasses in Black

Graziella Three Row Pearl Necklace in Platinum Cream Rose

SLM156 002 Cat Eye Sunglasses in Havana

SLM154K 001 Oval Sunglasses in Black

Anna Top in Red Rocking Horses

Balaclava in Greige

Knitted Headband in Black

Knitted Scarf in Greige

Oversized V-Neck in Ice Blue

Brushed Short Sleeve Turtleneck in Black

Chunky Beanie in Black

Brushed Cardigan in Greige

Balaclava in Black

Brushed Shirt in Navy

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