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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Memento Charm Flip Flop in Malachite

Aftersun Pant in Black Coffee

For The Frill Of It Shirt in Marshmallow and Olive Stripe

This Must Be The Place Sweater in Meadow Stripe

You Remind Me Of a Sunday Shirt in Blush Milk

So Easy To Fall In Love Top in Ivory

Elsie Lace Gown in Navy

Astrid Long Sleeve Mini Dress in Tisso Plum

Astrid Cut Out Gown in Tisso Plum

Clarys Top in Midnight

Portia Silk Dress in Earth

Alfie Silk Shirt in Brown Ivory Bandana Print

Whitney Pant in Vintage Washed Solstice

Creased Stretch Crepe Skirt in Red

Kamara Print Skirt in Brown Multi

Garment Dyed Silky Cotton Winslow Pull On Pant in Brown (Short)

Summer Nylon Sleeveless Cocoon Top in Black

Garment Dyed Silky Cotton Winslow Pull On Pant in Brown (Regular)

Garment Dyed Silky Cotton Winslow Pull On Pant in Pale Blue (Short)

Garment Dyed Silky Cotton Winslow Pull On Pant in Pale Blue (Regular)

DVN211C1SUN in Black/ Silver/ Grey

JAC153C1SUN Pilotis In Black/ Silver/ Grey

DVN215C6SUN in Dark T-Shell/ Silver/ Brown Yellow Grad

Philippa Trench Coat in Ore

Alina Trouser in Acai

Bela Midi Dress in Midnight

Genevieve Jumper In Ore Melange

Katherine Jacket in Acai

Kyra Midi Dress in Ore

Bomber Jacket in Camel Melange

High Waist Jean in Mid Blue Wash

Genevieve Jumper in Ocean Mist Melange

Kamaria Double Jersey Pull On Cargo Pant in Navy

LM Poplin LS Shirt in Natural

The Crinkle Slip Dress in Mustard

Rennie Shirt Dress in Black

New Shirting Gabe Oversized Shirt in White

The Crinkle Slip Dress in Bright Blue

Reactive Garment Dyed Stretch Twill Sid Pant (Short) in Army Green

New Shirting Gabe Oversized Shirt in Navy

Reactive Garment Dyed Stretch Twill Sid Pant (Regular) in Army Green

Callum Hooded Jacket in Black

Sheer Wool Gauze Check Oversized Shirt in Black Check Multi

Harper Drill Pant in Khaki

The Crinkle Slip Cami in Bright Blue

Florentine Cashmere Coat in Khaki

Elian Utility Pant in Black

The Violet Earrings in Gold

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