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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Muse Full Price

The Betty Necklace in Gold

Broderie Blouse in Black

Enya Pant in Black

Nathael Ruffle Shirt in Black

Oversized Cashmere T-Shirt in Navy

Blair Crepe Shorts in Black

Zaya V-Neck Sweater in Black

Basiluzzo Short Sleeve Tee in Grey Melange

B Buckle Micro Frame Belt in Black

Faaa T-Shirt in Black

Marlene Jean in Classic Wash

Russel Denim Short in Cream

Florentine Cashmere Pea Coat in Black

Yoann Denim Short in Classic Wash

Relaxed Crepe Pant in Black

Relaxed Tailored Blazer in Black

Bela Midi Dress in Midnight

Clover Skirt in Black Multi

Garment Dyed Silky Cotton Winslow Pull On Pant in Brown (Short)

Garment Dyed Silky Cotton Winslow Pull On Pant in Pale Blue (Regular)

Astrid Long Sleeve Mini Dress in Tisso Plum

Brigitte Wedge in Espresso

Ingrid Lace Bralette in Black

Cooper Bomber in Linnea

Knitted Headband in Chalk

Fine Knit Cashmere Crewneck in Feather White

Fine Knit Cashmere Crewneck in Camel

Oversized Half-Zip Sweatshirt in Black

Cash Bootcut Jean in Medium Indigo

Lucille Mule in Black

Ruthie Shirt in Plum Multi

The Chloé Iconic Belt in Crafty Brown

Izzy Blouse in Pale Pink

Kira Maxi Dress in Black

Gaia Slim Shirt in Wild Dot

Lela Dress in Florette Placée Fuchsia

Chemise Swing Dress in Florette Fan Brown

Full-On Foulard in Blooming Tulip Placée Mint

Volta Shirtdress in Blue Trailing Print

Mitchell Jean in Alice Wash

Straight Leg Belted Jeans in Blue Denim

Anee Sandals in Taupe

Lucille Wedge Sandal in Brown Nubuck Leather

Angelo Jacket in Fennel

Moon Jacket in Black Satin

Balmoral Parka in Mousse

Briar Cropped Bomber in Black

Passage Leather Jacket in Black

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