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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Muse Full Price

The Chloé Iconic Bracelet in Vintage Gold

Paddington Small Chain Bag in Nougat

Spin Small Tote Bag in Ashes Blue

The Chloé Script Earrings in Vintage Gold

Chloé Jelly Sandal in Black Brown

Cordelia Button Up Top in Noir

Lucie Bubble Sleeve Top in Camellia

Abriana Eyelet Knit Cardigan in Noir

Sleeveless Draped Midi Dress in Botanical Engraving Midnight

Fluted Midi Skirt in Dutch Flower Painting Indigo

Short Sleeve Midi Shirt Dress in Botanical Engraving Ivory

Pleated Midi Skirt in Botanical Engraving Ivory

Sleeveless Top in Botanical Engraving Ivory

Long Sleeve Shirt Dress in White

Fluted Midi Skirt in Ecru

Short Sleeve Gown in Wisteria

Denim Jacket in Ecru

Judy Suede Coat in Saddle

Utility Short in Vintage Washed Admiral Blue

Cobain Denim Short in Cream

Florentina Leather Trousers in Black

Scala Wedge in Cherry

Internal Tailored Top in Slate Stripe

Sashed Tailored Trouser in Slate Stripe

Jane Flat with Studs in Caramel

Mikel Top in Midnight Navy

Andra Top in Olive

Elene Top in Crème Portia Dot

Trullem Wool Coat in Grey Melange

Venazia LS Athletic Top in Monogram Black & Grey

Pollyna Athletic Skirt in Dark Mahogany

Rose Weave Blouse in Black

Pisca Weave Wide-leg Trousers in Black

Cabello Wide-leg Trousers in Deep Lichen Green

Annie Suede Jacket in Rusty Sand

Natta Heart Leather Sandals in Black

Marc Organic Cotton Maxi Dress in Deep Lichen Green

Cocessia Flat Swimsuit in Black

Jannie Suede Maxi Jacket in Rusty Sand

Trullem Wool Coat in Grey Brown

Slim Pyjama Shirt in Blossom

Dorian B Finite Belt in Black with Gold Buckle

IM 0158/S-53-807 IR in Black

IM 0213/S-55-807 BLACK 9O DARK GREY SF

IM 0251/S ZI9 9O 53 Teal/Grey Gradient

IM 0265/S 807 IR 58 in Black/Grey

IM 0255/S 807 IR 55 in Black/Grey

Kasey Wide Leg Jean in Washed Onyx

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