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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Zankou T-shirt in White

Dastyni Jacket in Faded Black

Catchell Shirt in Black

Faxel Loafer in Taupe

Sully Cotton Top in White

Kadala Trousers in Dark Brown

Fonda Draped Top in Dark Brown

IgariI Asymmetric T-shirt Dress in Black

Saya V-neck Sweater in Ivory

Giulia Bustier Dress in Dark Brown

Osis Oversized T-shirt in White

Suvi Cotton Dress in Arctic Vanilla

Yari Ostrich-effect Leather Coat in Ivory

Donna Cotton Skirt in White

Trésor Jewellery Box in Rouge Soir

Andrew Parka in Camoflage

Velvet Jewellery Box in Vert Jour

Trésor Grande Jewellery Box in Vert Jour

Ronay Parka in Olive Green

Trésor Grande Jewellery Box in Rouge Soir

Trésor Jewellery Box in Vert Jour

Velvet Jewellery Box in Rouge Soir

Wells Dress in Sky Toile

Brigitte Wedge in Tabac

Annemie Top in Java

Mahina Sandal in Saddle

Adelina Battenberg Lace Top in Cream

Imogen Midi Dress in Navy

Lea Long Dress in Rouge Polka Dot

Lea Long Dress in Terrazzo Jade

Lea Shirt C Dress in Feather Daisy

Lea Long Lace Dress in Navy

Tank Top in Salmon Pink

Link Bracelet in Black and Light Gold

Renee Long Dress in Plumeria Trellis

XL Link Necklace in Black and Gold

Nylon Snap Pull On Regular Jogger in White

Nylon Snap Pull On Short Jogger in White

Viscose Metallic Ribbed T Tank in Silver

Chloé Kick Sneaker in Rusted Brown

The Chloé Script Choker in Vintage Gold

Chloé Jelly Sandal in Sunny Brown

The Chloé Iconic Necklace in Vintage Gold

Crystal Embelished Top in Plum

Crystal Embellished Scarf in Plum

Jeannette Clog in Desert Sand

Quinn Blouse in Sky Blue

Silk Square Scarf With Lace Trim in Brown

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