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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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Sheer Silk Shirt in Italian Floral

Iyla Soutache Cardigan in Black

Marilou Denim Jacket in Cream

Monet Blouse in Ebony

Milly Silk Skirt in Italian Floral

Marie Embroidery T-Shirt in White

Carley Silk Blouse in Vintage Leopard

Sao Wool Cardigan in White

Tanner Trench Coat in Khaki

Pearl Necklace with Rose Pendant in Silver

Montmartre Shearling Cropped Jacket in Leopard

Lou Lou Pant in Ebony

Thong Leather Sandals in Brown

Tribeca Jean in Classic Wash

The Camille Earrings in Silver

Long Crystal Earrings in Gold

Leopard Silk Twill Scarf in Vintage Leopard

Belira Bikini Bottom in Dark Chilli

Cavina Denim Jeans in Black

Chaklo Shoulder Bag in Soft White

Lula Embroidery Midi Dress in Black

Chakallo Monogram Necklace in Soft White

Montaine Silk Blouse in Black

Celia Embroidery Halter Top in Cream

Shon Pant in Midnight

Vinola Jean in White

Monti Denim Shirt in Chambray

Marlene Jean in Cream

Anais Maxi Dress in Black

Tanner Trench Coat in Black

The Klara Earrings in Silver

Gaia Slim Shirt in Vintage Leopard

Noya Tee in Midnight

Mitchell Jean in Distressed Black

Long Crystal Earrings in Silver

The Mary Necklace in Beige Topaz

Noya Tee in Pale Khaki

Palma Print Top in Black

Stella Silk Raglan Tee in Black

Tropical Wool Regular Scottie Jogger in Oatmeal Melange

Tala Sweater Top in Soft White

Logo Square Earrings in Silver

Circular Fine Rib T-shirt Tank in Navy

Square Maillot in Chalk Crinkle

Nylon Asymmetrical Balloon Skirt in Pink

Ultralight Nylon Reversible Cape in Chantilly/Dove Grey

Tropical Wool Short Scottie Jogger in Oatmeal Melange

Classic Button-up Leather Coat in Brown

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