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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Muse Full Price

Travis Shirt in Indigo Rinse

Noya Tee in Midnight

Classic Cashmere Cardigan in Chalk

01 Turtleneck Singlet in Ivory

Bias Silk Midi Tee Dress in Black

Normandy Cotton Blouse in Olive

Tribeca Pant in Jet Black

Relaxed Short in Black

Aubriela Cotton Cap in Oyster Grey

Freddie Short in True Blue

Drawstring Trouser in Black

Carol V Neck Tee in White

Mallory Dress in Black

Janille Top in Chaumont Paisley

Light Weight Sweatshirting Sleeveless Easy Top in Blue Grey

Light Weight Sweatshirting Winslow Pant Short in Black

Ritchie Short Sleeve Sweat in Coffee Bean

Atrium High Rise Short 4.5 in Coffee Bean

Shon Jean in Bedford Wash

Phyllis Top in Cream

Phyllis Pant in Cream

Henrietta Dress in Salt

Amarante Dress in Terre Foulard De La Mer

Amalia Top in Terre Foulard De La Mer

Miles Zip Ankle Boot in Espresso

Eleannora Shorts in Black

Eleannora Top in Black

Malvin Loafer in Cognac

Bea Cotton and Cashmere Cardigan in Black

Full-On Foulard in Ambrosia Placée Orange

Sporty Swing Dress in Oasis Green

Petit Square Maillot in Polka Dot Chocolate

You Remind Me of A Sunday Shirt in Black Coffee

Stapleton Pant in Stone Army

Garment Dyed Silky Cotton Winslow Pull On Pant in Brown (Regular)

Garment Dyed Silky Cotton Winslow Pull On Pant in Pale Blue (Short)

Clarys Top in Midnight

Sacha T-Shirt in Pewter

Tilmens Blazer in Black Satin

Knitted Scarf in Greige

Summer Slip Cami in Chocolate Brown

Bowers Dress in Mid Blue

TF Achilles 1182 01A in Black

Date Flat in Black Creased Leather

Winston Cashmere Vest in Eucalyptus

Elowette Skirt in Cerise Et Fleur

Reactive Garment Dyed Stretch Twill Sid Pant (Regular) in Pewter

Abigail Jean in Boone

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