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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Muse Full Price

Short Sleeve Sweater in Grey

Izel Cape Gown in Chocolate

Off Shoulder Midi Dress in Red

V-Neck T-Shirt in Ivory

V-Neck T-Shirt in Black

Short Sleeve Boyfriend T-Shirt in Black

Silk Square Scarf With Lace Trim in Brown

Rose-Detail Denim Mini Skirt in Dark Blue

Silk Open Back Lace Trim Blouse in Brown

Snake-embossed Wedge Mules in Brown

Sculpted Petal Link Necklace in Silver

Triple Rose Crystal Drop Earrings in Silver

Rose Stem Earrings in Silver

Rose Teardrop Earrings in Silver

Strapless Floral Print Dress in Cream

Silk Corset Dress With Sculptural Neckline in Blush Pink

Denim Shirt in Dark Blue

Chloé Kick Sneaker in Rusted Brown

The Chloé Iconic Necklace in Vintage Gold

Nylon Snap Pull On Regular Jogger in White

Trésor Grande Jewellery Box in Rouge Soir

Trésor Grande Jewellery Box in Vert Jour

Velvet Jewellery Box in Rouge Soir

Velvet Jewellery Box in Vert Jour

Trésor Jewellery Box in Rouge Soir

Trésor Jewellery Box in Vert Jour

Giulia Bustier Dress in Dark Brown

IgariI Asymmetric T-shirt Dress in Black

Yari Ostrich-effect Leather Coat in Ivory

Dastyni Jacket in Faded Black

Lucee Trousers in Black

Alban Trousers in Dark Mahogany

Amani Organic Cotton Tank Top in Black

Beata Onesie in Black

IM 0239/S 807 IR 60 in Black

Square Camisole in Black

Phare Silk Maxi Dress in Black

Della Dress in Black

Jennifer Rib Tank in Army Grey

Amante Shirt Olive Green

Adriel Pant in Vintage Leopard

Karo Jean in Lykens

The Ruby Earrings in Silver

The Rita Earrings in Gold

The Monica Necklace in Gold

The Monica Necklace in Silver

The Monica Bracelet in Gold

The Monica Bracelet in Silver

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