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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Chloé Jelly Sandal in Black Brown

The Chloé Iconic Bracelet in Vintage Gold

Cave Mule in Clay Brown Leather

Date Flat in Tan Nubuck Leather

Date Mule in Black Leather

Haze Sandal in Ink Croc Embossed Leather

Jessica Knit Dress in Black

Katherine Top in Sesame

Milly Flat in Dusty Pink

Cosmea Silk Skirt in Wild Dahlia

Callum Jean in Shelbourne

Fen Knit Dress in Luwak

Milly Flat in Black

Date Flat in Black Creased Leather

Low Slung Baggy Jean in Selection

Apollo Blouse in Black

Kim Maxi Kimono Dress in Trailing

Silk Scarf in French Lily

Amaya High Neck Top in Clouds

TF Achilles 1182 01A in Black

A-Line Cotton Trench Coat in Black

Cape in Cashmere and Nylon Ultralight in Dark Chocolate

Nylon Chamonix Short Parka in Military

Denim Shirt in Classic Wash

Voile Plaid Shirt in Picnic Plaid

Square Shift Midi Dress in Polka Dot Tomato

Classic Shirt in Polka Dot Tomato

Broderie Cami Midi Dress in White

Baby Tee in Sorbet

Ezra Dress in Small Poppies Yellow on Pink

Bowers Dress in Mid Blue

Stella Silk Satin Skirt in Chocolate

Cashmere Crewneck in Dark Grey

Beau Dress in Jasmin Butter

Winnette Top in Midnight

Emily Skirt in Jasmin Mint

Winnette Short Dress in Mid Blue

Florentine Cashmere Hooded Jacket in Grey Marle

Stella Silk Satin Raglan Tee in Chocolate

Bailey Dress in Clematis Montana Mint

Aurelia Dress in Midnight Blue

Petit Beurre Shirt in Jasmin Mint

Cashmere Turtleneck in Dark Grey

Bomber Jacker in Nylon Ultralight in Military Green

A-Shape Jacket in Ecoage Camel

Silk Habutai Cami in Black

Boyfriend Cashmere Turtleneck in Black

Eco Poplin Tank Dress in Black

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