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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Raffia Tote Bag in Denim

Spencer Lantern Dress in Black

Meredith Cotton Dress in Raspberry

Matilda Dress in Black

The Liv Bracelet in Gold

The Eloise Earrings in Silver

The Norma Tote in Maple Brown Suede

Irving Trouser in Black Suiting

The Liv Bracelet in Silver

The Eloise Earrings in Gold

Trekky Sandal in Leopard Print & Black Bandana

Harry Top in Black

Hadley Cotton Tank in Black

Oversized Cashmere T-Shirt in Olive

Joan Flip Flop in Blue Violet & Espresso

Oversized Cashmere T-Shirt in Retro Blue

Crewneck Sleevless Pleated Dress in Black

Sleek Crop Trench in Cacao

Idella Top in Salt

Nadya Short Sleeve Midi Dress in Noir

Auryn Applique Sleeveless Midi Dress in Mahogany

Cinch Zip Leather Jacket in Black

Claude Long Sleeve Top in Cream

Lilith Ruffle Blouse in Black

Lilith Ruffle Blouse in Mulberry

Pia Dress in Black

Ditsy Floral Blouse in Black

Lilith Ruffle Blouse in Ivory

Josie Blouse in Navy

Ruched Cape-effect Top in Floral Print

Rose Vine Statement Necklace in Silver

Rose Vine Earrings in Silver

Crystal Floral Chandelier Earrings in Silver

Off Shoulder Midi Dress in Red

Elin Tee in Heather Grey

Diane Blazer in Cigar Plaid

Travis Shirt in Indigo Rinse

Celestine Shirt in Vintage Leopard Print

NL Cotton Voile Shirt in Chocolate Brown

Short Sleeve Tilmens Jacket in Bone

Elin Tee in Black

Alice Leather Ballerinas in Burgundy

Blaze Slip in Slate

Kaia Cashmere V Neck Cardigan in Ivory

Dries Cashmere Stand Collar Sweater in Ivory

Niro Wool Elastic Waistband Pants in Brown

Wade Velvet Silk Knit Top in Black

Boros Classic Loafers in Brown

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